AQ9999 terms of service Bangladesh

These AQ9999 terms of service Bangladesh explain the legally binding rules for using our online casino platform, including accounts, payments, bonuses, and player safety. By accessing our website, services, or mobile experience, you agree to follow these terms and our related policies, including Privacy Policy and Disclaimer. If you do not agree, you must stop using the platform immediately. Please read carefully before you register or place any bet, because these rules govern deposits, withdrawals, wagering requirements, KYC checks, and responsible gambling tools available to players in Bangladesh.

1. Acceptance of Terms

By accessing, browsing, registering, depositing, betting, or otherwise using any part of the AQ9999 platform, mobile app, or services, you confirm that you have read, understood, and accepted these Terms as a legally binding agreement between you and us. We may update, amend, or replace these Terms at any time to reflect operational, security, or legal requirements. Any changes become effective immediately upon posting on the platform, and your continued use after posting means you accept the updated Terms. If you disagree with any change, you must stop using the services and request account closure.

2. Eligibility

You may use the services only if you meet all eligibility requirements. Age: you must be at least 18 years old, and underage gambling is strictly prohibited. We reserve the right to request proof of age and identity at any time, and to suspend or close accounts where eligibility cannot be confirmed. Residency: these services are intended for users based in Bangladesh, and you are responsible for ensuring your use complies with local laws applicable to you. Legal capacity: you must have full legal capacity to enter into this agreement. Self-exclusion: you cannot register or use the services during any active self-exclusion or cool-off period.

3. Account Registration and Security

When you create an account, you must provide accurate, complete, and up-to-date information, including your real name, date of birth, and a valid bKash or Nagad phone number that you control. One account per person is permitted; multi-accounting is prohibited, and we may close all related accounts and forfeit balances where abuse is detected. You are solely responsible for safeguarding your credentials, including phone access, passwords, and any PINs, and you must not share them with any other person. All bets, deposits, withdrawals, and other transactions made through your account are treated as authorized by you.

3.1 KYC Verification

To protect player safety and comply with AML requirements, we may require KYC verification before allowing withdrawals, changing account details, or when risk triggers occur. KYC may include a government-issued photo ID such as a Bangladesh NID card or passport, proof of address, and proof of ownership of your payment method. You authorize us to verify information you provide and to request additional documentation where needed. If you fail to provide requested KYC documents within a reasonable time, we may restrict deposits, suspend betting, delay withdrawals, or close the account. Any attempt to submit altered or misleading documents is treated as fraud.

4. Deposits and Withdrawals

All deposit and withdrawal activity is subject to security checks, KYC, and AML monitoring. You must deposit and withdraw using payment methods that you own and control, and we do not accept third-party deposits or withdrawals. We may request proof of payment method ownership, including screenshots, wallet details, or transaction evidence. We do not charge deposit fees from our side, but your payment provider may apply its own charges, conversion, or network fees. If you believe a transaction is incorrect, you must notify us promptly with full transaction details so we can investigate and respond.

4.1 Supported Payment Methods

We support payment options commonly used by players in Bangladesh for fast deposits and convenient cashouts. Available methods include bKash (instant), Nagad (instant), Rocket mobile banking, and USDT or Tether via supported blockchain networks. Availability may vary by account status, verification level, maintenance windows, or risk controls. You are responsible for entering correct wallet or account details, and for ensuring your payment method can receive funds. If a payment fails due to incorrect details you provided, we may not be able to recover the funds and you may be asked to contact your provider.

4.2 Deposit Terms

The minimum deposit is ৳ 100 or the USDT equivalent shown at the time of payment. Deposits are typically credited instantly, but delays can occur due to payment network issues, provider checks, or incorrect reference details. You must not attempt to deposit using funds derived from unlawful activity, and you must not use chargebacks, reversals, or payment disputes as a way to avoid legitimate losses. If we detect suspicious deposit behavior, we may place the funds on hold pending verification and may request KYC, proof of source of funds, or additional account information before allowing further play.

4.3 Withdrawal Terms

For verified accounts, withdrawals are commonly processed within 5 to 15 minutes, but processing time can vary due to security reviews, payment provider uptime, and AML checks. Where possible, withdrawals must be made to the same payment method used for deposit, and we may require a withdrawal method to be in your name. We reserve the right to delay, refuse, or reverse withdrawals that appear suspicious, involve third-party payment instruments, or cannot be matched to verified identity and payment ownership. Minimum and maximum withdrawal limits may apply, and we may apply additional checks before releasing large or unusual cashouts.

5. Bonuses and Promotions

Bonus terms apply to any promotional offer, including welcome offers, reload bonuses, cashback, and free spins where available. Wagering requirements must be completed before any bonus-related funds can be withdrawn, and the specific multiplier, time limit, maximum bet limit, and eligible games are stated in the promotion rules shown on the platform or in Bonuses. Some games may contribute differently to wagering requirements, and some may be excluded entirely. Only one bonus is allowed per person, household, IP address, or device where we reasonably detect related use. We may modify, cancel, or withdraw promotions at any time.

6. Responsible Gambling

Gambling is entertainment, not a guaranteed way to earn money, and you are responsible for your decisions and limits. We provide tools to support responsible gambling, including deposit limits set daily, weekly, or monthly through our support team, and reality checks that remind you about session duration. You can request a cool-off period of 24 hours, 7 days, or 30 days, or request temporary or permanent self-exclusion via Telegram support or Contact. During self-exclusion, you must not attempt to create new accounts. We encourage you to seek professional help if gambling stops being enjoyable, and we recommend parental controls to protect minors.

7. Prohibited Activities

Any prohibited activity is a serious breach of this agreement and may result in immediate termination, forfeiture of bonus funds or balances, reporting to relevant authorities where required, and legal action. Prohibited conduct includes fraud such as identity theft, stolen credentials, chargebacks, and misrepresentation; multi-accounting; money laundering and other AML violations; collusion intended to manipulate outcomes; use of bots, scripts, or automated tools; exploitation of technical errors, software bugs, or pricing mistakes; unauthorized access to other accounts or our systems; and abusive or threatening behavior toward staff or other users. We may investigate and take action without prior notice.

8. Intellectual Property

All content on the platform, including text, graphics, logos, interface design, software, and other materials, is owned by us or licensed to us and is protected by intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful entertainment purposes only. You must not copy, reproduce, distribute, publish, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, retain all rights to their respective games and related materials.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be available without delays, outages, or maintenance. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss arising from use or inability to use the services. You accept full responsibility for gambling losses and for managing your own risk. Our aggregate liability, if any, is capped at the total amount of your deposits made in the 90 days before the event giving rise to the claim.

10. Termination

You may request account closure at any time by contacting support, and any remaining balance may be withdrawn subject to KYC verification, payment method checks, and AML controls. We may terminate, suspend, or restrict your account immediately if we reasonably believe you have breached these Terms, engaged in fraud, failed KYC verification, used third-party payment methods, or otherwise created security or compliance risks. We may also close accounts that remain inactive for more than 12 months, or where required for regulatory or operational reasons. Upon termination, your right to use the services ends and restrictions may apply to funds linked to violations.

11. Governing Law and Disputes

If you have a dispute, you agree to contact us first and attempt informal resolution by providing clear details, account identifiers, and supporting evidence. If we cannot resolve the matter informally, you agree to proceed to mediation, and if still unresolved, to binding arbitration conducted in English. Disputes must be brought on an individual basis only, and you waive any right to participate in class, collective, or representative proceedings to the extent permitted by applicable law. You also agree that platform records, including logs and transaction histories, may be used as evidence during dispute resolution.

12. Changes to Terms

We may change these Terms at any time, and updated versions become effective immediately upon posting on the platform. Where we consider a change material, we may provide notice through the platform interface, email, or account notifications, but you are responsible for checking the Terms regularly. If you continue using the services after changes are posted, you confirm acceptance of the updated agreement. If you do not accept the updated Terms, you must stop using the services and request account closure. These Terms apply together with any specific rules shown within games, promotions, or payment flows.

13. Contact Us

For questions about these Terms, account access, KYC, deposit terms, withdrawal processing, or responsible gambling tools, contact our support team through Contact. Support is available 24/7 in Bengali and English, with a target response time within 24 hours depending on request volume and verification needs. When contacting support, use the same phone number or email linked to your account and include relevant transaction IDs for payment issues. Do not share passwords or one-time codes with anyone, including people claiming to be support, and report suspicious messages immediately so we can help protect your account.

By using the platform, you confirm you understand and accept these Terms and agree to follow all rules on account security, KYC, AML, bonus terms, and payment method ownership. If anything is unclear, pause play and ask for clarification before depositing or claiming promotions, because misunderstandings can lead to delays or restrictions. We may apply these Terms to protect the community and maintain fair play for players in Bangladesh. Thank you for taking the time to read the agreement carefully, as it helps keep the service secure, transparent, and consistent for everyone using our online casino.